Warranty & Quality Assurance Policy

KOSU HEMP maintains a rigorous material integrity and construction excellence framework, ensuring every garment meets the highest standards of durability, sustainability, and craftsmanship.
This Warranty & Quality Assurance Policy outlines our commitment to product reliability and customer confidence.

1. Overview

Our warranty ecosystem is grounded in:

• Precision craftsmanship

• Sustainable material engineering

• Multi-stage quality control systems

• Transparent remediation pathways

This policy covers manufacturing defects and quality inconsistencies, ensuring customers receive products that align with KOSU HEMP’s performance standards.

2. Warranty Coverage

KOSU HEMP offers a 30-day limited warranty on all apparel products, applicable from the date of delivery.

This warranty covers:

• Manufacturing defects

• Stitching inconsistencies

• Button, zipper, or trim failures

• Fabric defects (weaving faults, unexpected pilling, structural inconsistencies)

• Color irregularities due to production issues

What is NOT covered:

• Damage due to misuse, improper care, or wear and tear

• Fading due to natural washing cycles

• Shrinkage caused by incorrect washing or ironing practices

• Perfume stains, deodorant marks, sweat stains

• Damage from external factors (sharp objects, mishandling, accidents)

• Altered or modified garments

• Products kept in damp, mold-prone conditions

3. Quality Control (QC) Framework

Every garment undergoes a three-tier QC regimen:

3.1 Pre-production QC

• Fabric inspection

• Color fastness checks

• Construction blueprint verification

3.2 In-line QC

• Seam accuracy

• Fit calibration

• Trim robustness

• Pattern alignment

3.3 Final QC

• Ironing & finishing evaluation

• Defect detection

• Packaging integrity

No garment is dispatched unless it meets our internal AQL (Acceptable Quality Level) standards.

4. How to Claim Warranty

4.1 Reporting Issue

Customer must report a defect within 30 days of delivery by submitting:

• Order ID

• Clear images and videos

• Description of the issue

4.2 Assessment

Our QC team evaluates whether the issue qualifies under warranty.

4.3 Resolution Pathways

If approved, customers may receive:

• Replacement unit (priority dispatch)

• Repair (if applicable)

• Store credit or refund in special cases

5. Warranty Claim Processing Timeline

Stage Timeline Issue Review 24–48 hours QC Decision 24 hours Replacement/Refund Initiation2–4 business days

Total warranty cycle: 3–7 business days

6. Conditions for Warranty Void

Warranty claim will be rejected if:

• Product is used beyond normal wear

• Care instructions have been ignored

• Product is washed incorrectly (hot wash, bleach, harsh scrubbing, dryer use on delicate fabrics)

• Fabric or trims damaged due to external factors

• Garment has been altered, tailored, dyed, or repaired elsewhere

• No evidence (photo/video) is provided

7. Care & Maintenance Responsibility (Customer Obligation)

Warranty applies only if the customer adheres to KOSU HEMP’s care instructions:

General Care Guidelines

• Wash in cold water

• Avoid bleach and harsh detergents

• Do not wring

• Store in cool, dry areas

• Iron on low to medium settings

• Follow garment-specific label instructions

Failure to follow recommended guidelines will void warranty eligibility.

8. Sustainability Commitment in Warranty Handling

KOSU HEMP ensures eco-responsible warranty resolutions by:

• Prioritizing repair over replacement where viable

• Recycling or repurposing defective products

• Using low-impact logistic channels for replacements

This approach reduces waste and reinforces our environmental stewardship.

9. Policy Governance & Modifications

KOSU HEMP reserves the right to:

• Update warranty protocols

• Modify claim eligibility

• Adjust remediation approaches based on production advancements and regulatory shifts

All updates will be communicated on this page.